Contact support
The fastest way to get help is to open Rolio, go to your profile, and tap Send feedback. This includes basic app and device details that help us investigate.
If you cannot open the app, email privacy@rolio.app. Please describe what happened and include your iPhone model, iOS version, and Rolio app version when possible. Do not send verification codes or other sensitive information.
Verification codes
Confirm that your phone number is correct and can receive SMS messages, then wait a moment before requesting another verification code. Codes expire, so use the newest code you receive. Rolio support will never ask you to share a verification code.
Contacts and crew
Rolio only finds existing players when Contacts access is allowed. Open iPhone Settings, select Rolio, and enable Contacts. Return to the app and refresh your crew after changing the permission.
Notifications
Open iPhone Settings, select Rolio, then Notifications to review notification permissions. Make sure notifications are allowed if you want activity updates.
Games and connection issues
Check your internet connection, close and reopen Rolio, and try again. If a problem continues, send feedback with the name of the game or screen and the steps that caused it.
Privacy and terms
Read the Rolio Privacy Policy and Terms of Use. Account or data deletion requests can be sent to privacy@rolio.app.